Cancellations, Refunds and Returns of Product Orders

a)Cancellation before shipment (Valid on orders placed & to be delivered in India):

You may cancel the orders which have not been shipped by using the order cancellation feature on our Site and/or Application. In such cases, the order will be cancelled, and if it is a pre-paid order then the product price will be refunded to you within 5 business days, after the cancellation request is duly processed by us. However, please note that the payment gateway charges for payment as well as for refund transaction shall be deducted.

b)Cancellation post shipment

Orders once shipped cannot be cancelled for any reason and there shall be no refund, except if:

i)If the product delivered is damaged, defective or has shelf life less than what was displayed

ii)if the wrong product is delivered;

iii)If there is unreasonable delay in delivery over and above the delivery schedule in accordance with clause 12 (d)

 The End Users should send photographs of the goods on email id provided below. If the Seller /Brand is satisfied on the reasons for cancellation and the return conditions are met, the order can be cancelled. We may arrange for the pickup of such products. Please do not accept any damaged consignments from courier company.

c)Cancellation by YCL:

 YCL shall not unilaterally cancel any order once placed. However, in the event if it is not possible to deliver the product for which the order is placed, YCL reserves its rights to cancel such order by giving You an intimation of the same. In the event that YCL cancels an order, YCL  shall notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. In such cases, the order will be cancelled, and the money will be refunded to you within 5 business days after the cancellation is duly processed by Us.

e)Return& Replacements process

In the event if the product received by You is damaged during shipment or transit or is defective or is an incorrect /wrong product, or has shelf life less than what was displayed,You can contact Our customer service team for returning or replacing the same. In case the product purchased by You from the Site and/ or Application is eligible for return or replacement, then You may request for a return or replacement of the product within 3 days of delivery by following these steps:

Step 1: Contact our customer support team via Our Site and/ or Application within 3 days of receiving the order.

Step 2: Provide Us with Your order ID details and Your request to return/replace/refund Your order. Kindly email an image of the product and the invoice for Our reference.

Step 3: If Your request has been approved, then We will arrange for the pickup of the products. We will initiate the refund or replacement process only if the products are received by Our seller/product manufacturer in their original packaging with their seals, labels and barcodes intact and the conditions for return/replacement are met.

In the unlikely event of damaged, defective or different item delivered to You, We will provide a full refund or free replacement, as applicable. We may contact You to ascertain the damage or defect in the product prior to issuing refund/replacement. Please allow one to three weeks from the day of your replacement request, to  complete the process

Please note that sellers may have their own return policies which might make the products ineligible for return, amongst others. You are requested to peruse the return policies of the respective seller. In case of a conflict between YCL’s and the sellers’ return policies, the return policy of the seller shall prevail.

Returned/Exchange Conditions

Returns will not be accepted under any of the following conditions:

⦁Product is damaged due to negligence, improper usage or wrong application on the part of the End User

⦁Returned without original packaging including, price tags, labels, freebies and other accessories;

⦁Serial Number is tampered with;

⦁products that are not covered under Seller/Manufacturer’s warranty;

⦁Product is used or altered;

⦁If request is initiated after 72 hours of receipt of delivery; or

⦁Is a free product provided by Seller

Please note: For certain marketing campaigns or sale periods, special return/exchange/refund rules may apply with specific terms and conditions. Information regarding this would be made visible to the End User on the Site and/or Application. For any clarification, please feel free to contact our customer care: 7059-700-700 or write to us at support@youcarelifestyle.com.

f)Discount vouchers

Discount vouchers are intended for one-time use only and shall be treated as used even if You cancel the order.

g)  CANCELLATION & REFUND POLICY IN RESPECT OF VERIFICATION AND TESTING SERVICES:

  1. Cancellation Prior to Testing:
    • Orders may be cancelled by emailing support@youcarelifestyle.com or using the cancellation feature on our platform, at least 48 hours before the scheduled appointment.
    • The service fee will be refunded after deducting 4% for processing fees and payment gateway charges, within 5 business days after processing the request.
  1. Cancellation Within 48 Hours of Appointment:
    • No cancellations or refunds will be allowed within 48 hours of the scheduled appointment.
  1. Cancellation On-Site:
    • If the client cancels the service during the on-site visit, no refund will be applicable.
  1. In case we are unable to deliver the services to your location or unable to deliver our services due to any other reasons, we shall intimate and refund the full amount within 5 business days.